Contact us
Email: contact@mosapop.com. We reply in French or English, usually within a few days. Please tell us your iPhone model and iOS version.
Frequently asked questions
How do I play?
Drag the bricks from your hand onto the squares of the same color to rebuild the mosaic printed on the board. Tap a brick to rotate it. In the Adventure, every brick you place or toss costs one move: finish the board before you run out. You can replay the tutorial in Settings > Replay the tutorial (the gear icon on the home screen).
I got a new iPhone or reinstalled the game: where are my purchases?
Tap Settings > Restore my purchases (or “Restore my purchases” at the bottom of the Shop), using the same Apple Account. Your permanent purchases come back: No Ads, Full Adventure, Helpers, Creator Pack, skins, backgrounds and packs. Consumable purchases (hints, undos, +5 moves, lives, tickets, streak freezes, skin gifts) can’t be restored, in line with App Store rules.
Does my progress carry over to another iPhone?
Your progress is saved on your iPhone. It comes back if you restore a backup of that iPhone (iCloud or computer), but it isn’t synced live between two devices.
How do I use a gift code?
Tap the link you received on your iPhone, or go to Settings > Use a gift code and paste the code (“MOSA-…”). You’ll need an internet connection. A code works only once, on a single iPhone (on that same iPhone, it still works after you reinstall the app). To give a skin: Shop > Give a skin; if you’re offline when you buy it, your gift is saved and the code arrives as soon as you’re back online.
How do I challenge a friend live?
You need to be signed in to Game Center (Leaderboard screen) and have a Game Center friend. On the home screen, tap Challenge a friend, pick the board size, then invite your friend: you both build the same mosaic, and the first to finish wins. Your friend only sees your Game Center name and photo, plus the mascot you have equipped.
I’m out of lives.
One life comes back every 90 minutes (up to 5). Classic mode and the Daily Challenge don’t use lives.
Where is the Daily Challenge?
It unlocks after Level 3 of the Adventure, on the home screen. A new board every day, the same for everyone.
How do I turn off the evening reminders?
Turn them off in iPhone Settings > Mosapop > Notifications (the game’s Settings page takes you straight there).
A purchase didn’t unlock, or I’d like a refund.
First, try Restore my purchases. Payments and refunds are handled by Apple: reportaproblem.apple.com. If the problem continues, write to us and tell us which purchase it’s about.
What about my personal data?
No account and no tracking: your progress stays on your iPhone. Only gift codes go through our server, with nothing that names you. All the details are in the privacy policy.
How do I change the game’s language?
By default, Mosapop uses your iPhone’s language. You can also pick one in Settings > Language; the change applies the next time you open the game.
How do I turn on Night mode?
In Settings > Display > Night mode: Automatic (follows your iPhone), Light or Night.
The brick colors are hard to tell apart.
Turn on symbols on bricks in Settings > Game: each color gets its own symbol.
How do I erase my progress?
Settings > Reset the adventure sets your progress back to zero. Deleting the app erases all of its data from your iPhone.